Return Policy

At DORANION, your satisfaction matters. We strive to ensure every order meets our quality standards. If something isn’t quite right, this Return Policy outlines how we can help.

Refund Eligibility

Items are eligible for a refund if they meet the following criteria:

  • Product is unused and in original condition
  • All original packaging, tags, and accessories are included
  • No visible signs of wear, damage, or alteration
  • Valid proof of purchase from doranion.quest

Time Limits

Return requests must be submitted within 30 calendar days of the delivery date. Requests received after this period may not qualify for a refund.

Once approved, returned items must be shipped within 7 days of confirmation.

How to Request a Return

  1. Email our support team with your order number and reason for return.
  2. Attach clear photos if the item is damaged or defective.
  3. Wait for return authorization and shipping instructions.
  4. Ship the item securely using a trackable shipping method.

Return Requirements

To ensure a smooth process:

  • Items must be carefully packaged to prevent transit damage.
  • Return shipping costs are the responsibility of the customer unless the item is defective.
  • Refunds are issued to the original payment method within 7–10 business days after inspection.

Exceptions

The following items are not eligible for return:

  • Final sale or clearance items
  • Personalized or custom-made products
  • Gift cards or downloadable digital products

Customer Service

DORANION Support Team
Email: [email protected]
Phone: +1 (800) 482-7391
Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Need assistance with your return?

Contact Us ✉️